METHODS OF PAYMENT Ocean Leisure accepts the following payment methods for orders: Visa, Mastercard and Maestro. All credit card orders must be sent to the address registered to the card.
All payments must be in pounds sterling.
All overseas orders must be paid by credit card. Orders from outside the EU and BFPO are not subject to VAT.
ORDER CONFIRMATION We will always send you an email confirmation upon successfully placing an order. We have a legal obligation to provide you with an electronic receipt for your transaction which you may want to file or print out to keep for future reference.
The confirmation will include details of your order, including your chosen delivery address. We will also let you know when your order has been transferred to our warehouse and is being prepared for shipping, along with a final email to let you know that the order has been dispatched.
DELIVERY Ocean Leisure will only ship to the UK directly from the site. Overseas deliveries may be possible, please contact us by email or phone before placing your order.
For some items or combinations of items there may be an additional delivery charge. If this is the case we will contact you before proceeding.
DELIVERY STATEMENT All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 17.5%. If your order is sent to within the European Community (EC) your invoice will include VAT at 17.5%.
OUT OF STOCK ITEMS With a few items we may experience longer delivery times if stock deliveries are delayed. If this occurs we will contact you. If you would like more information concerning the delivery date please give us a call on 0207 930 5050.
RETURNS AND EXCHANGES If you are not completely satisfied with any product ordered from us we will refund or exchange the item. Just return them to us within 28 days for a full exchange or refund.
Please check that you are satisfied with a product before taking it into the water. Ocean Leisure cannot refund or exchange items that are unsuitable once they have been used.
Sorry but we are unable to refund P&P or returns postage as they are both direct costs.
Please obtain a ‘proof of posting’ certificate from your post office when returning goods as we cannot be held responsible for parcels lost on return to us.